Shipping & Returns
Everything you need to know about delivery timelines, order processing, and returns for your GLOW favorites.
Shipping
How orders are delivered
We process orders with care so your pantry staples and wellness essentials arrive fresh and ready to enjoy.
Processing times
Most orders are processed within 1–2 business days. During launches, holidays, or high-volume periods, processing may take a little longer.
Delivery details
Shipping timelines vary by destination and carrier. Once your order ships, you will receive tracking information by email so you can follow its progress.
Returns and order help
Our goal is to make every GLOW order feel seamless. If something is not right, we are here to help.
Can I return my order?
If your order arrives damaged or there is an issue with what you received, please contact us promptly so we can review and assist with a resolution.
Do you accept exchanges?
We typically handle concerns case by case. If you need help with a product issue, reach out and our team will guide you through the next steps.
What if my package is delayed?
Carrier delays can occasionally happen. Please check your tracking link first, then contact us if you need additional support.
What if I entered the wrong address?
Please contact us as soon as possible. If your order has not shipped yet, we may be able to update the address before dispatch.
Are shipping fees refundable?
Shipping charges are generally non-refundable unless the issue was caused by an error on our side.
How do I start a return request?
Email us through our contact page with your order number, a short description of the issue, and any helpful photos.